(Personalized & Made-to-Order Products)

At Sonffecreative], each product is carefully created and made especially for every customer. Due to the custom nature of our products, including personalized t-shirts, sweatshirts, tumblers, mugs, and accessories, the following policy applies to all purchases made through our website.

1. Final Sale Policy

All personalized and made-to-order products are considered final sale.

Because each item is created specifically according to the customer’s preferences and specifications, we do not accept returns, exchanges, or cancellations once the production process has started.

Please carefully review all personalization details, sizes, colors, and shipping information before completing your purchase.

2. Damaged, Defective, or Incorrect Items

Customer satisfaction is very important to us.

If your order arrives damaged, defective, or with an error caused by our team (such as an incorrect design, wrong personalization, or manufacturing defect), please contact us within 7 days of delivery.

To request assistance, please provide:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Resolution Options

Once the issue has been reviewed and confirmed, we may offer:

A replacement item at no additional cost
Store credit
A partial or full refund, depending on the situation

3. Customer Responsibility

We are not responsible for mistakes made by the customer during the ordering process, including but not limited to:

Spelling or grammar errors submitted by the customer
Blurry, low-quality, or low-resolution uploaded images
Incorrect size, color, style, or product selection

We strongly recommend reviewing all order details carefully before placing your order.

4. Shipping Delays, Lost, or Stolen Packages

Once an order has been shipped and transferred to USPS, UPS, or another shipping carrier, delivery responsibility belongs to the carrier.

We are not responsible for:

Shipping delays caused by the carrier
Lost or stolen packages marked as “Delivered”
Delays caused by weather conditions, holidays, or carrier-related issues

If your package tracking shows “Delivered” but you have not received it, we recommend contacting the shipping carrier directly before reaching out to us.

5. Non-Personalized Items

Eligible non-personalized items may qualify for a return request within 7 days of delivery.

To qualify:

The item must be unused
The item must remain in its original packaging
The item must be in the same condition in which it was received

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

6. Handmade & Custom Nature

Many of our products are handmade, custom printed, or individually personalized. Slight variations in color, design placement, or overall appearance may occur and are considered part of the unique nature of handmade and personalized products.

7. Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: sonffecreative
Location: California, United States