Last updated: May 2026

At Sonffecreative, we value and respect the privacy of our customers and website visitors. This Privacy & Cookies Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, place an order, contact us, or interact with our services.

By accessing and using our website, you agree to the practices described in this policy.



1. Information We Collect

We may collect different types of personal and technical information to provide a better shopping experience and customer service.

Information provided directly by customers:

  • Full name
  • Shipping and billing address
  • Phone number
  • Email address
  • Order and product personalization details
  • Photos, designs, or files submitted for personalized products
  • Messages sent through contact forms, email, or social media

Information collected automatically:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited on our website
  • Browsing activity and session duration
  • Cookies and similar tracking technologies



2. How We Use Your Information

The information we collect may be used to:

  • Process, prepare, and ship orders
  • Personalize products according to customer specifications
  • Provide customer service and support
  • Send order confirmations, updates, and tracking information
  • Improve website functionality and user experience
  • Personalize promotions, content, and advertisements
  • Prevent fraud, suspicious activity, or unauthorized access
  • Comply with legal, tax, and regulatory obligations
  • Manage marketing campaigns and social media interactions
  • Maintain internal business and administrative records

We do not sell or rent customer personal information to third parties.



3. Payment Information

To protect our customers’ security, we do not directly store sensitive payment information.

Payments are securely processed through trusted third-party platforms such as:

  • PayPal
  • Stripe
  • Apple Pay
  • Credit and debit card processors
  • Other authorized electronic payment providers

These companies handle financial information according to their own privacy and security policies.



4. Personalized Products & Customer Files

When customers submit images, photos, designs, names, or custom files, this information will only be used to:

  • Create the requested personalized product
  • Confirm order details
  • Provide support related to the order

Customers are responsible for ensuring they have permission to use any uploaded image, photo, or design.

We reserve the right to refuse any content that is offensive, illegal, or violates copyright or trademark laws.



5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve user experience and optimize website functionality.

Cookies may be used to:

  • Remember customer preferences and settings
  • Maintain shopping cart information
  • Analyze website traffic and visitor behavior
  • Measure website performance and analytics
  • Display personalized content and relevant advertisements
  • Support social media and marketing features

By using our website, you agree to the use of cookies as described in this policy.

You may disable or manage cookies through your browser settings. However, some website features may not function properly if cookies are disabled.



6. Third-Party Services & Tools

Our website may use third-party tools and platforms to operate properly, including:

  • WordPress
  • WooCommerce
  • Google Analytics
  • Meta Pixel
  • TikTok Pixel
  • Email marketing services
  • Payment processors
  • Shipping and logistics providers

These third parties may collect certain information necessary to provide their services and improve user experience.



7. Sharing of Information

We may share limited personal information only when necessary to:

  • Process payments
  • Ship orders
  • Provide customer support
  • Comply with legal obligations
  • Prevent fraud or illegal activities

We do not share personal information with third parties for data-selling purposes.



8. Data Security

We take reasonable security measures to protect personal information against:

  • Unauthorized access
  • Misuse
  • Alteration
  • Unauthorized disclosure or destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.



9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Request access to the personal information we collect
  • Request corrections or deletion of your personal information
  • Know how your information is used and shared
  • Request limitations on certain data uses
  • Not be discriminated against for exercising your privacy rights

Privacy-related requests may be submitted using the contact information provided below.



10. Data Retention

We retain personal information only for as long as necessary to:

  • Process orders
  • Comply with legal and tax obligations
  • Resolve disputes
  • Maintain legitimate business records



11. Children’s Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children.



12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.



13. Changes to This Policy

We reserve the right to update or modify this Privacy & Cookies Policy at any time.

Any changes will be posted on this page along with the updated revision date.



14. Contact Information

If you have any questions regarding this Privacy & Cookies Policy or wish to exercise your privacy rights, please contact us:

Email: sonffecreative@gmail.com

 Location: California, United States